Privacy policy

1. Who we are

This policy applies to Little Play Franchising Australia Pty Ltd (ABN 93 698 307 318, ACN 698 307 318), an Australian proprietary company registered in Western Australia, referred to in this policy as "we", "us" or "our". It covers personal information we handle in the course of franchising indoor children's play centres, including information collected through this website at littleplayfranchisingaustraliatec.site.

We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) set out in that Act. "Personal information" in this policy has the meaning given to it by the Privacy Act.

2. Information we collect

We only collect personal information that is reasonably necessary for our functions and activities. Depending on your dealings with us, that may include:

• Contact details — your name, email address, and the business or trading name you enquire under.
• Enquiry details — the suburb or territory you are interested in, tenancy details, your timeframe, and anything else you choose to tell us in your message.
• Franchise assessment information — where an enquiry progresses, background and experience details, and financial capacity information relevant to assessing a prospective franchisee.
• Correspondence — the emails and other records of communications between us.
• Technical information — limited server and network information generated when this website is served to you, as described in section 7.

We do not seek sensitive information (as defined in the Privacy Act) through this website, and we ask that you do not send it to us unsolicited.

3. How we collect it

Wherever it is reasonable and practicable, we collect personal information directly from you — through the enquiry form on our contact page, by email, or during conversations about a franchise. Where we need to verify information you have given us (for example, company registration or credit information relevant to a franchise assessment), we will tell you before we do so.

You may deal with us anonymously or under a pseudonym where it is lawful and practicable to do so. In practice, we cannot assess a franchise enquiry without knowing who you are.

4. Why we use it

We use personal information to:

• respond to enquiries about franchise opportunities;
• assess the suitability of a prospective franchisee and a proposed site or territory;
• prepare, negotiate and administer franchise documentation;
• provide ongoing support, training and communications to franchisees;
• keep records we are required to keep, and comply with our legal obligations; and
• maintain the security and proper operation of our systems.

We do not use personal information for direct marketing unrelated to the purpose for which it was collected, and we do not sell personal information.

5. Children's information

Our business is franchising — our dealings are with adult prospective franchisees and franchisees, not with children or their families. This website is not directed at children, and we do not knowingly collect personal information about children through it. Please do not include information about children in enquiries sent to us.

Individual Little Play centres are operated by independent franchisees. Any personal information a centre collects from its own customers is handled by that franchisee as a separate entity under its own privacy obligations.

6. Disclosure

We may disclose personal information to:

• our professional advisers, including lawyers and accountants, where relevant to a franchise matter;
• service providers who help us operate our business, such as email and website hosting providers, on terms requiring them to protect the information;
• a party to whom you have asked us to disclose it; and
• a person or body where the disclosure is required or authorised by Australian law, a court or a tribunal.

Some of our service providers may store data on servers located outside Australia. Before disclosing personal information to an overseas recipient we take steps that are reasonable in the circumstances to ensure the recipient does not breach the Australian Privacy Principles in relation to that information, as required by APP 8.

7. Cookies and this website

This website is a set of static pages. It does not set advertising or analytics cookies, does not run third-party tracking scripts, and does not embed content from external services.

Our hosting provider may generate standard server logs — including IP address, request time, page requested and browser user-agent — for the purpose of delivering the site and protecting it from abuse. Where that information can identify you, it is handled in accordance with this policy.

The enquiry form on our contact page opens a message in your own email application. Its contents reach us only when you choose to send that email.

8. Storage and security

We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. Those steps include access controls on our email and document systems, use of reputable providers, and limiting access to staff who need it.

No method of transmitting or storing information is completely secure. If we become aware of an eligible data breach we will respond in accordance with the Notifiable Data Breaches scheme under Part IIIC of the Privacy Act 1988 (Cth), including notifying affected individuals and the Office of the Australian Information Commissioner where required.

9. How long we keep it

We keep personal information only for as long as it is needed for the purpose it was collected for, or for as long as we are required to keep it by law.

• Unsuccessful or dormant enquiries — generally destroyed or de-identified within 24 months of the last contact.
• Franchise assessment records — kept for the period of the assessment and a reasonable period afterwards for the purpose of dealing with any dispute.
• Franchise agreement and financial records — kept for the term of the agreement and afterwards for the period required under Australian record-keeping and taxation law.

10. Access and correction

Under APP 12 and APP 13 you may ask us to give you access to the personal information we hold about you, and to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading.

Send your request to [email protected]. We will ask you to verify your identity, and will respond within a reasonable period. There is no fee for making a request. If we refuse access or correction we will tell you why in writing and explain how you can complain about that decision.

11. Complaints

If you believe we have breached the Australian Privacy Principles, please tell us first. Email [email protected] with the details and we will acknowledge your complaint and investigate it.

12. Changes to this policy

We may update this policy from time to time to reflect changes in our practices or in the law. The current version is always available on this page, and the "last updated" date above shows when it last changed. Material changes affecting existing franchisees will be communicated to them directly.

13. Contact us

For any question about this policy or about how we handle personal information:

• EntityLittle Play Franchising Australia Pty Ltd
• ABN93 698 307 318
• ACN698 307 318
• Email[email protected]
• StateWA 6069, Australia